Have Any Questions?
Engineering Solutions tailored to meet the needs of our customers.
Frequently Asked Questions
Does your company provide a warranty on hardware sales & repairs?
We offer a bumper-to-bumper warranty on all equipment sales & repairs. The length of the warranty varies depending on the customer’s needs; however, our standard is 1 year.
What is a bumper-to-bumper warranty?
Do you test the hardware you sell?
What is your turnaround time on repairs & hardware sales
Our average turnaround time on repairs is 20 business days & 1 day for hardware sales
Do you offer a testing-only service?
Yes, our average turnaround is 3 days
I need a part number that has a particular firmware or software release. Can you provide that?
Do you carry out 100% of repairs in-house or do you outsource some?
We have the in-house capability to replace any type of component including ball grid array parts. We also have deep capabilities around fiber optical component replacement which includes PMD fiber, so we carry out all repairs in-house.
What courier delivery options do you offer?
We have accounts with UPS, FedEx, and DHL
What payment methods do you accept?
We accept all major credit cards, Paypal, ACH, and wire transfers. We can offer net terms to repeat customers with business references.
Customers we have worked with