Genesis Telecom Solutions

Contact For Support

866-436-8357

Extending the lifespan of legacy and end of life hardware

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Supply

With an inventory of over 100,000 parts covering many manufacturers, coupled with global sourcing capabilities, we can be a great resource when it comes to new and refurbished telecom equipment
supply.

Repair

We have extensive in-house component-level repair capabilities on thousands of part numbers covering
over 250 platforms from more than 40 different OEMs.

Asset Recovery

Due to our global sourcing reach, as well as our eCommerce & re-marketing capabilities, we can be a strong strategic partner to end users when it comes to extracting value from unused network assets such as decommissioned systems and surplus/unused spares.

Technical Support

Customers who have repair contracts with us can leverage our deep in-house engineering knowledge of various legacy systems and obtain remote support to resolve network issues around hardware, software, firmware, and configuration issues, further driving cost savings from network operations.

Retrofitting

Hardware retrofitting and re-engineering is the process of replacing older board components with modern drop-in replacements, thus extending the life of the hardware.

We are trusted by over 200+ network operators globally, Join them by using our services to drive costs savings from network maintenance

Let's work Together

Industries we serve

01Telecom Carriers

04Cable Operators
07 Enterprise Connectivity Providers
10Government & Private Networks
02Internet Service Providers (ISP)
05Submarine Cable Operators
08Dark Fiber Providers
11Wireless Internet Service Providers (WISPs)
03Internet Exchanges (IX)
06Data Centers
09Utilities

Frequently Asked Questions

Does your company provide a warranty on hardware sales & repairs?

We offer a bumper-to-bumper warranty on all equipment sales & repairs. The length of the warranty varies depending on the customer’s needs; however, our standard is 1 year.

What is a bumper-to-bumper warranty?
The warranty covers the entire board and is not specific to the component being replaced. For example, if we replace an optical transceiver, and the board fails within the warranty period, and the problem is with a different component, then it is still covered under warranty.
Do you test the hardware you sell?
We have in-house test and repair capability covering thousands of part numbers. The hardware we sell is closely correlated with our test capabilities, so we test much of the hardware we sell.
What is your turnaround time on repairs & hardware sales

Our average turnaround time on repairs is 16 business days & 1 day for hardware sales

Do you offer a testing-only service?

Yes, our average turnaround is 3 days

I need a part number that has a particular firmware or software release. Can you provide that?
We have the capability in-house to check firmware and software and copy/program the boards in most cases, so there is a good chance we can meet your needs, however, if would be on a part-by-part basis.
Do you carry out 100% of repairs in-house or do you outsource some?

We have the in-house capability to replace any type of component including ball grid array parts. We also have deep capabilities around fiber optical component replacement which includes PMD fiber, so we carry out all repairs in-house.

What courier delivery options do you offer?

We have accounts with UPS, FedEx, and DHL

What payment methods do you accept?

We accept all major credit cards, Paypal, ACH, and wire transfers. We can offer net terms to repeat customers with business references.